Frequently Asked Questions

Q: What is the ecoSnap made of?

A: The ecoSnap is like no case before it. It is the world’s first mobile accessory made from cellulosic (not from a food crop) plant resin. By replacing your petro-fossil carbon-based plastic iPhone® case with our plant-based ecoSnap, you are reducing 100% of the materials carbon footprint. In addition to being made from a revolutionary new plastic, the ecoSnap is designed to reduce its amount of material usage – again contributing to a decreased carbon and environmental footprint.

Q: Will the ecoSnap work with my iPhone 4 or 4S?

A: Yes, it will work with both the iPhone 4 and 4S for all carriers that offer it.

Q: What is so special about the ecoSnap packaging?

A: Not only is the ecoSnap revolutionary, but so is its packaging! It is made from 100% recycled materials and is fully compostable, recycleable and contains no glues or toxic chemicals. Your purchase of the ecoSnap was not only great for your iPhone®, but great for the environment.

Q: Can I pay with PayPal?

A: Yes you can. We are currently working to integrate PayPal into the site but in the meantime please email us at info@myecosnap.com how many ecoSnaps you would like and what the shipping address is. Once we get this info we will send you a PayPal request. On payment we will ship your ecoSnaps directly to you!

Q: Do you ship internationally?

A: Yes, all orders are shipped from San Francisco to anywhere in the world. You can live in rural Indiana, the Philippines or even Siberia, we'll find a way to get it to you.

Q: Will the ecoSnap work with the iBend?

A: Yes it will! Not only will it work but it was designed for it. You can store the iBend with your ecoSnap and iPhone and the slot in the back of the ecoSnap is a perfect place for you to slide your iBend in and out.

Q: How long does it take to ship my ecoSnap?

A: You may or may not believe it but 96% of our orders are shipped within 24 hours (and usually less than 12) of when you purchased. We ship everything USPS First Class Mail from San Francisco so if you're in California it should take about a day, and if you are in New York anywhere from 3 to 5 days to get to you. International orders may take longer but generally arrive within 10 days.

Q: What are your shipping rates?

A: For domestic orders: $1.25 for 1 to 3 ecoSnaps, $2.50 for 4 to 9 ecoSnaps and free for anything 10 and up.
For international orders: $2.75 for 1 to 3 ecoSnaps and $5.50 for anything 4 or more.

Q: What packing materials are used to ship my ecoSnap?

A: You'll be happy to know that the envelope your ecoSnap comes in is 100% recyclable. In order to minimize waste we actually designed the package to fit perfectly into various size envelopes therefore significantly reducing the amount of packing material used. Also, you'll be even happier to know that we are looking into 100% recycled envelopes.

Q: How do Discount/Promo Codes work?

A: It couldn't be easier. When you are checking out simply enter the code you heard about and when you checkout you will be pleasantly surprised at the discounted price you see. Keep in mind though that you can only use one per order so be sure to choose the best one. In fact, because you clearly are a detailed FAQ reader we're going to give you a code now, that is if you don't already have one. Try entering IREADFAQ for 5% off (or searching the site for some of the other hidden codes, shhhhhh).

Q: Can I order in bulk or wholesale?

A: Yes you can, starting as low as 25 ecoSnaps! Please email us at info@myecosnap.com and we will work with you and fulfill all your ecoSnap needs. Also, we have designed a separate package just for retailers that is more suited for that application or we can always modify things based on your needs. Case in point, we are flexible.

Q: What if my ecoSnap breaks?

A: Hopefully this never happens but in the rare event we will handle each broken ecoSnap on a case by case basis. In this event please mail us back the ecoSnap and if we determine it was a defect from manufacturing then we will be more than happy to refund your product or mail you a new one.